FAQs

What are the types of handmade artworks?
Charlie Hu's handmade artworks cover various types, including delicate ornaments, wooden furniture, woven decorations, and unique metal crafts. These works have different styles, ranging from modern simplicity to traditional retro, meeting the aesthetic needs of different customers.
How to customize products?
You can follow these steps to customize products:
Contact us: Find the "Contact us" option on the website and tell us your needs and ideas.
Communicate details: Discuss specific customization requirements with our team, such as size, color, design elements, etc.
Confirm the plan: We will provide a customization plan according to your requirements, including design sketches, material selection, and price. After your confirmation, we will start the production.
How is product quality ensured?
Charlie Hu personally controls product quality, strictly following high - quality standards in every aspect from raw material procurement to the manufacturing process. We cooperate with reputable manufacturers to ensure that products meet industry norms and relevant laws and regulations. At the same time, we conduct strict quality inspections on each product, and only products that pass the inspection will be delivered to customers.

How are the products shown in the video selected?
Before making the video, Charlie Hu conducts extensive research and analysis on various products in the market. He selects products based on factors such as product popularity, uniqueness, and audience feedback. For example, some products may have novel designs, unique functions, or high market attention, and these will be the objects of his selection.
How is the product manufacturing process shown in the video?
Charlie Hu will show the product manufacturing process in detail in the video. First, he will prepare the required raw materials and tools, and then carry out operations such as cutting, 打磨，and assembly according to the design idea. During the process, he will pay attention to details and craftsmanship to ensure that the product reaches high - quality standards. Each video has a detailed step - by - step explanation so that the audience can clearly understand the product manufacturing process.

How to place an order?
You can browse products on the website, choose the product you want to buy, click "Add to cart". After entering the shopping cart, confirm the product information and quantity, select the delivery method and payment method, and finally click "Submit order" to complete the order placement.
What payment methods are available?
We support various payment methods, including credit cards, PayPal, etc. You can choose a suitable payment method according to your preference.
How long does it take to ship after order confirmation?
Generally, we will arrange to ship within 3 - 5 working days after order confirmation. The specific shipping time will vary according to product inventory and customization requirements. You can check the estimated shipping time in the order details.

What should you do if you find a quality problem after receiving the product?
If you find a quality problem after receiving the product, please contact our customer service immediately. We will handle it according to the specific situation and may ask you to provide product photos or other relevant information. If it is confirmed to be a product quality problem, we will provide you with a replacement or refund service.
Does the product have a warranty?
We provide a certain period of product warranty service. The specific warranty period and conditions will be determined according to product types and relevant regulations. During the warranty period, if the product has quality problems, we will provide free repair or replacement.
How to contact customer service?
You can fill in relevant information such as name, contact information, and problem description on the "Contact us" page of the website, and we will reply to you in a timely manner.

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